At VERORIXA, we are committed to providing quality products and services that meet the needs of our esteemed customers. We understand that there may be occasions where a refund is necessary, and we are here to ensure that this process is managed smoothly and efficiently.
Refund requests must be submitted within 30 days of purchase. To qualify for a refund, the item must be returned in new and unused condition, in the original packaging, and with all tags intact. Proof of purchase is required, such as a receipt or order confirmation.
Certain items are exempt from being returned. These include gift cards, sale items, and downloadable software products. Custom orders are also not eligible for refunds unless they are found to be defective or damaged upon arrival.
To initiate a refund, please contact our customer service team at [email protected] or call us at +1 (555) 123-4567. Our team will guide you through the process and provide you with a return authorization number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us at [email protected].